Apply for Senior Home Care Jobs at Talem Home Care Office
Job Description
At Talem Home Care, we are a close-knit team of caregivers who rely on each other to ensure our clients receive the highest quality of care. Our vision is to "empower people to experience the full joy of living" and our goal is to help others (our staff, our clients, our community partners) achieve their goals and dreams by giving those we work with every opportunity possible to be successful.
We are looking for a dynamic CSR Home Care Scheduler to provide scheduling and supervision of our Personal Care Services, caregivers, and homemakers. The ideal candidate is someone with experience in administration or healthcare, who can effectively schedule and manage the caregivers with the clients.
If you have experience in administration or healthcare and are passionate about helping others and finding solutions to problems, this could be the job for you! You will report directly to the Scheduler-Care Coordinator to manage different priorities, has excellent problem-solving skills, and has the determination to see things through
Responsibilities:
- Administrative tasks include data entry, email communications, and phone handling.
- Assess applicants' relevant knowledge, skills, soft skills, experience, and aptitudes.
- Manage and coordinate caregiver schedules, availability, and shift assignments.
- Answer phone call inquiries about home care services.
- Serve as a point of contact for clients and staff to handle scheduling adjustments and arrange replacements as necessary.
- Collaborate with team members to plan various client care activities.
- Create and maintain client and caregiver records and submit required weekly and monthly reports.
- Provide analytical and well-documented recruiting reports to the rest of the team.
- Act as a point of contact and build influential candidate relationships during the hiring process.
- Maintain records of client and Caregiver schedules with an emphasis on creating high-quality matches.
- Monitor service hours of Caregivers to limit overtime pay.
- Utilize independent judgment to problem solve Caregivers, clients, and staffing concerns.
- Accurately log activity in the database.
- Participate in Caregivers, Admin, and other meetings as needed.
- Perform all other duties as assigned.
Requirements
- Proven work experience in an administrative, coordinator, or homecare scheduler role.
- Attention to detail and advanced problem-solving skills.
- Comfortable talking to people on the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Excellent Customer Service skills necessary to work and communicate with diverse populations and to interact and maintain relationships in a friendly, courteous, and professional manner.
- Flexible and adaptable to a fast-paced environment.
- Ability to work autonomously with little supervision.
- Proficiency in Microsoft Office programs and general computer knowledge.
- CNA or caregiving background preferred.
- Ability to pass a background check and drug screen.
- Excellent communication and interpersonal skills
- Strong decision-making skills.
Benefits
Job Type: This position is currently Part-time, and will transition to full-time as the company grows.
Schedule:
- 9 a.m. – 3 p.m.
- Monday – Friday
